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Active Incident
This Portal Status page provides details of scheduled maintenance and reported outages of the CFM Customer Portal site, myCFMPortal.com. This is for users who log into mycfmportal.com with an email address. Not all outages are detectable with current monitoring, so if you are experiencing a new issue on the website, please submit an new inquiry via Ask CFM widget. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66.
MyDownload widget unstablePartial Service Disruption

Incident Status

Partial Service Disruption

Components

myCFM Portals

Locations

myDownload


March 19, 2026 08:18 UTC
IDENTIFIED

Dear Customer, We are improving our documentation portal by moving TDS documentation from myTechPub to myDownload. This transfer will happen in steps: myTechPub LEAP-1A TDS manual removed on 20/03/2026 LEAP-1B TDS manual removed on 20/04/2026 LEAP-1C TDS manual removed on 20/05/2026 myDownload LEAP documentation are temporarily hard to access because of technical issues. The source has been identified and a fix is planned on Tuesday, April 14, 2026. The download access will be restored at 12:00 (CEST, UTC+2). Full access to LEAP TDS will gradually be available in the following weeks. Some CFM56 documents are already available in myDownload, all documents will move gradually over the next weeks. We know this situation may cause inconvenience and we apologize. Our teams are working hard to resolve these issues as soon as possible. Thank you for your understanding. For any questions, please contact the Customer Support Center "CSC” using “Ask CFM”. Best regards, MyCFMPortal team We apologize for any inconvenience this may cause. myCFMportal Team.

myCFM Portals

Operational

2

Upcoming Maintenances

1

Incidents Last 30 Days

Scheduled Maintenance

MyDownLoad widget will be unavailablePlanned Maintenance

Schedule

April 14, 2026 08:00 - 09:00 UTC

Components

myCFM Portals

Locations

myDownload

Description

The widget MyDownLoad will be unavailable due to a system maintenance (red box with error message, disconnection etc.). We apologize for any inconvenience this may cause. myCFMportal Team,
Maintenance myCFMportal potential disruptionsPlanned Maintenance

Schedule

April 18, 2026 16:30 - 21:30 UTC

Components

myCFM Portals

Locations

Alerts, Ask CFM, Cases, CNR, Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), e-Account (via Links), Engine Profile, Engine Wash Analytics, Fleet & Asset Management, Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, Warranty Widget (Dual Zone)

Description

Due to scheduled maintenance, users should expect intermittent slowness or inaccessibility of myCFM Portal . These disruptions will not be experienced during the entire time window. If you have an AOG or Imminent AOG inquiry during this time, please send call Customer Support Center at +33 1 64 14 88 66. In order to organize this maintenance time as well as possible, please consult the FAQ article dedicated with all the necessary informations for a limited service: https://helpcenter.mycfmportal.com/myCFMSAFAQ/s/article/Planned-outage-Informations-for-a-limited-service We apologize for any inconvenience this may cause, myCFM Portal Team

History

No incidents in the last 7 days