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Planned Maintenance In Progress
This Portal Status page provides details of scheduled maintenance and reported outages of the CFM Customer Portal site, myCFMPortal.com. This is for users who log into mycfmportal.com with an email address. Not all outages are detectable with current monitoring, so if you are experiencing a new issue on the website, please submit an new inquiry via Ask CFM widget. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66.
ASK widget unavailablePlanned Maintenance

Description

Dear customers, As part of our ongoing improvement efforts, CFM will be upgrading the internal CRM system of the Customer Support Center (CSC) in mid-June, along with enhancements to the ASK widget on the MyCFM portal. A short transition period is planned from Friday, June 12 at 12:00 (Paris time) through Sunday, June 14. During this time, the ASK widget will be unavailable. An alternative link will be provided on the portal to continue submitting requests, which will be processed after the transition. For urgent (AOG) matters, support will remain fully available via the dedicated form on the portal and by phone at +33 1 64 14 88 66. All open cases will be automatically transferred into the new system, and you will receive notification upon completion. We recommend anticipating any requests that may need resolution prior to this transition period. Thank you for your understanding. Please rest assured that we remain fully committed to ensuring support continuity during this transition. myCFMportal Team,

Components

myCFM Portals

Locations

Ask CFM

Schedule

June 12, 2026 10:00 - June 14, 2026 16:00 UTC


June 12, 2026 10:00 UTC
UPDATE

Scheduled maintenance is starting.

myCFM Portals

Planned Maintenance

0

Upcoming Maintenances

1

Incidents Last 30 Days

History (Last 7 days)

E-ACCOUNT & CML will be unavailablePlanned Maintenance

Description

The widgets E-ACCOUNT & CML will be unavailable due to an a system maintenance (red box with error message, disconnection etc.). We apologize for any inconvenience this may cause. myCFMportal Team,


Components

myCFM Portals


Locations

Commitment Letters (via Links), e-Account (via Links)


Schedule

June 10, 2026 07:00 - June 10, 2026 13:00 UTC


June 10, 2026 07:00 UTC
UPDATE

Scheduled maintenance is starting.

June 10, 2026 13:00 UTC
UPDATE

Scheduled maintenance is complete.
MyDownload widget unstableOperational

Incident Status

Operational


Components

myCFM Portals


Locations

myDownload



March 19, 2026 08:18 UTC
MONITORING

Dear Customer, we are improving our documentation portal by moving TDS documentation from myTechPub to myDownload. This transfer will happen in steps: In the myTechPub widget, LEAP-1A TDS manual removed on 20/03/2026 LEAP-1B TDS manual removed on 20/04/2026 LEAP-1C TDS manual removed on 20/05/2026 For this reason, in the myDownload widget, LEAP's TDS downloads are available at the following new location: Tooling / ALL LEAP / Toolings / TECHNICAL DATA SHEET [TDS.25] We know this situation may cause inconvenience and we apologize. Thank you for your understanding. For any questions, please contact the Customer Support Center "CSC” using “Ask CFM”. Best regards, MyCFMPortal team

June 9, 2026 15:00 UTC
RESOLVED

Resolved
E-ACCOUNT & CML widget will be unavailablePlanned Maintenance

Description

The widgets E-ACCOUNT & CML will be unavailable due to an a system maintenance (red box with error message, disconnection etc.). We apologize for any inconvenience this may cause. myCFMportal Team,


Components

myCFM Portals


Locations

Commitment Letters (via Links), e-Account (via Links)


Schedule

June 8, 2026 06:00 - June 8, 2026 16:00 UTC


June 8, 2026 06:00 UTC
UPDATE

Scheduled maintenance is starting.

June 8, 2026 16:00 UTC
UPDATE

Scheduled maintenance is complete.