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Active Incident
This Portal Status page provides details of scheduled maintenance and reported outages of the CFM Customer Portal site, myCFMPortal.com. This is for users who log into mycfmportal.com with an email address. Not all outages are detectable with current monitoring, so if you are experiencing a new issue on the website, please submit an new inquiry via Ask CFM widget. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66.
eAccount & Commitment Letter Links are unavailableService Disruption

Incident Status

Service Disruption

Components

myCFM Portals

Locations

Commitment Letters (via Links), e-Account (via Links)


April 27, 2026 09:15 UTC
INVESTIGATING

eAccount and Commitment Letters links are currently unavailable with error messages visible and does not allow optimal navigation. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team.
MyDownload widget unstableOperational

Incident Status

Operational

Components

myCFM Portals

Locations

myDownload


March 19, 2026 08:18 UTC
MONITORING

Dear Customer, we are improving our documentation portal by moving TDS documentation from myTechPub to myDownload. This transfer will happen in steps: In the myTechPub widget, LEAP-1A TDS manual removed on 20/03/2026 LEAP-1B TDS manual removed on 20/04/2026 LEAP-1C TDS manual removed on 20/05/2026 For this reason, in the myDownload widget, LEAP's TDS downloads are available at the following new location: Tooling / ALL LEAP / Toolings / TECHNICAL DATA SHEET [TDS.25] We know this situation may cause inconvenience and we apologize. Thank you for your understanding. For any questions, please contact the Customer Support Center "CSC” using “Ask CFM”. Best regards, MyCFMPortal team

myCFM Portals

Operational

1

Upcoming Maintenances

2

Incidents Last 30 Days

Scheduled Maintenance

Maintenance myCFMportal potential disruptionsPlanned Maintenance

Schedule

May 4, 2026 12:00 - 15:00 UTC

Components

myCFM Portals

Locations

Alerts, Ask CFM, Cases, CNR, Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), e-Account (via Links), Engine Profile, Engine Wash Analytics, Fleet & Asset Management, Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, Warranty Widget (Dual Zone)

Description

Due to scheduled maintenance, users should expect intermittent slowness and/or inaccessibility of myCFM Portal . These disruptions will not be experienced during the entire time window. If you have an AOG or Imminent AOG inquiry during this time, please send call Customer Support Center at +33 1 64 14 88 66. We apologize for any inconvenience this may cause, myCFM Portal Team

History (Last 7 days)

MyCFM portal SA login impactedService Disruption

Incident Status

Service Disruption


Components

myCFM Portals


Locations

Alerts, Ask CFM, Cases, CNR, Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), e-Account (via Links), Engine Profile, Engine Wash Analytics, Fleet & Asset Management, Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, Warranty Widget (Dual Zone)



April 30, 2026 07:00 UTC
INVESTIGATING

Safran's Network team is working on remediating the issue.

May 2, 2026 11:45 UTC
RESOLVED

The issue has been fixed, and MyCFM access is back to normal. You should now be able to sign in and view documents as usual.
Diagnostics widgets will be unavailablePlanned Maintenance

Description

The Diagnostics widget(s) will be unavailable due to an upgrade/a system maintenance (red box with error message, disconnection etc.). We apologize for any inconvenience this may cause. myCFMportal Team,


Components

myCFM Portals


Locations

Data Query, Fleet Monitor X (via Links), Flight Data, Plotting


Schedule

April 28, 2026 09:30 - April 28, 2026 11:30 UTC


April 28, 2026 09:30 UTC
UPDATE

Scheduled maintenance is starting.

April 28, 2026 11:30 UTC
UPDATE

Scheduled maintenance is complete.
E-SPS will be unavailablePlanned Maintenance

Description

E-SPS will be unavailable due to a system maintenance We apologize for any inconvenience this may cause. myCFMportal Team,


Components

myCFM Portals


Locations

Spare Parts Sales (via Links)


Schedule

April 28, 2026 08:00 - April 28, 2026 09:00 UTC


April 28, 2026 08:06 UTC
UPDATE

Maintenance in progress

April 28, 2026 09:30 UTC
UPDATE

The maintenance is complete.
Fleet & Asset Management & Engine Profile widgets will be unavailablePlanned Maintenance

Description

The widget Fleet & Asset Management & Engine Profile will be unavailable due to an upgrade/a system maintenance (red box with error message, disconnection etc.). We apologize for any inconvenience this may cause. myCFMportal Team,


Components

myCFM Portals


Locations

Engine Profile, Fleet & Asset Management


Schedule

April 27, 2026 04:30 - April 27, 2026 05:30 UTC


April 27, 2026 04:30 UTC
UPDATE

Scheduled maintenance is starting.

April 27, 2026 05:30 UTC
UPDATE

Scheduled maintenance is complete.