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Active Incident
This Portal Status page provides details of scheduled maintenance and reported outages of the CFM Customer Portal site, myCFMPortal.com. This is for users who log into mycfmportal.com with an email address. Not all outages are detectable with current monitoring, so if you are experiencing a new issue on the website, please submit an new inquiry via Ask CFM widget. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66.
ASKCFM – Unable to Send with AttachmentsDegraded Performance

Incident Status

Degraded Performance

Components

myCFM Portals

Locations

Ask CFM


September 9, 2026 07:00 UTC
IDENTIFIED

Dear Customers, Due to an ongoing incident affecting the stability of the attachment functionality, we kindly ask you not to include any attachments when creating new requests for the time being. If you need to provide supporting documents, please attach them only by replying to the acknowledgment email you receive after submitting your request. If you need to create a CSC case urgently during this time, please call +33 1 64 14 88 66. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team

myCFM Portals

Operational

3

Upcoming Maintenances

3

Incidents Last 30 Days

Scheduled Maintenance

Training widget will be unavailable.Planned Maintenance

Schedule

October 15, 2026 09:30 - 11:00 UTC

Components

myCFM Portals

Locations

Training

Description

The Customer Training Center is changing its Learning Management System (LMS), from STRATO to ALTITUDE. ALTITUDE is designed to simplify access to training programs and provide our customers with a more modern and intuitive platform for accessing their course materials on a daily basis. Also he widget TRAINING will be unavailable due to a system maintenance during this period. We apologize for any inconvenience this may cause. myCFMportal Team,
Maintenance - myCFMportal unacessiblePlanned Maintenance

Schedule

October 15, 2026 11:00 - 11:15 UTC

Components

myCFM Portals

Locations

Alerts, Ask CFM, Cases, CNR, Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), e-Account (via Links), Engine Profile, Engine Wash Analytics, Fleet And Asset Management, Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, Warranty Widget (Dual Zone)

Description

An important IT maintenance must be performed. In order to organize this maintenance time as well as possible. Impacts: No access to MyCFMPortal. In order to be able to consult the technical documentation, we recommend to download and install the virtual DVD (offline consultation) prior to scheduled maintenance. We recommend anticipating this action as downloading mayrequires substantial time. You will find below the links to the FAQs in order to download the technical documentation : https://helpcenter.mycfmportal.com/myCFMSAFAQ/s/article/Optimized-download-and-Restart-interrupted-downloads https://helpcenter.mycfmportal.com/myCFMSAFAQ/s/article/myDownload-widget-Overview-and-Searching-SA For AOG situation request during this period, the communication channels will be phone and emails only. • For phone, use the usual phone number : +33 (0)1 64 14 88 66 We apologize for any inconvenience this may cause. myCFMportal Team
E-SPS widget will be unavailablePlanned Maintenance

Schedule

November 7, 2026 06:00 - 18:00 UTC

Components

myCFM Portals

Locations

Spare Parts Sales (via Links)

Description

The widget E-SPS will be unavailable due to an a system maintenance (red box with error message, disconnection etc.). We apologize for any inconvenience this may cause. myCFMportal Team,

History (Last 7 days)

Maintenance - myCFMportal unacessiblePlanned Maintenance

Description

An important IT maintenance must be performed. In order to organize this maintenance time as well as possible. Impacts: No access to MyCFMPortal. In order to be able to consult the technical documentation, we recommend to download and install the virtual DVD (offline consultation) prior to scheduled maintenance. We recommend anticipating this action as downloading mayrequires substantial time. You will find below the links to the FAQs in order to download the technical documentation : https://helpcenter.mycfmportal.com/myCFMSAFAQ/s/article/Optimized-download-and-Restart-interrupted-downloads https://helpcenter.mycfmportal.com/myCFMSAFAQ/s/article/myDownload-widget-Overview-and-Searching-SA For AOG situation request during this period, the communication channels will be phone and emails only. • For phone, use the usual phone number : +33 (0)1 64 14 88 66 We apologize for any inconvenience this may cause. myCFMportal Team


Components

myCFM Portals


Locations

Alerts, Ask CFM, Cases, CNR, Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), e-Account (via Links), Engine Profile, Engine Wash Analytics, Fleet And Asset Management, Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, Warranty Widget (Dual Zone)


Schedule

October 14, 2026 11:00 - October 14, 2026 11:15 UTC


October 14, 2026 12:48 UTC
UPDATE

Scheduled maintenance is starting.

October 14, 2026 12:48 UTC
UPDATE

Scheduled maintenance is complete.
Planned release activity for Portals - Engine Profile & FAMPlanned Maintenance

Description

As part of a planned release, Engine Profile & FAM users may experience minimal or no disruption during the scheduled release window.


Components

myCFM Portals


Locations

Engine Profile, Fleet And Asset Management


Schedule

October 13, 2026 05:00 - October 13, 2026 06:00 UTC


October 13, 2026 05:00 UTC
UPDATE

Scheduled maintenance is starting.

October 13, 2026 06:00 UTC
UPDATE

Scheduled maintenance is complete.