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Active Incident
This Portal Status page provides details of scheduled maintenance and reported outages of the CFM Customer Portal site, myCFMPortal.com. This is for users who log into mycfmportal.com with an email address. Not all outages are detectable with current monitoring, so if you are experiencing a new issue on the website, please submit an new inquiry via Ask CFM widget. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66.
MyCfmPortal is unavailableService Disruption

Incident Status

Service Disruption

Components

myCFM Portals

Locations

Alerts, Ask CFM, Cases, CNR, Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), e-Account (via Links), Engine Profile, Engine Wash Analytics, Fleet And Asset Management, Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, Warranty Widget (Dual Zone)


July 24, 2026 12:54 UTC
INVESTIGATING

MyCfmPortal is currently unavailable and does not allow optimal navigation. The technical teams are working on restoring full service as quickly as possible. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66. We apologize for any inconvenience this may cause. myCFMportal Team.
NECD widget unavailableService Disruption

Incident Status

Service Disruption

Components

myCFM Portals

Locations

NECD


July 24, 2026 11:24 UTC
INVESTIGATING

The widget NECD is currently unavailable and does not allow optimal navigation. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team.
CML widget unavailableDegraded Performance

Incident Status

Degraded Performance

Components

myCFM Portals

Locations

Commitment Letters (via Links)


June 22, 2026 12:33 UTC
MONITORING

The widget CML is currently unavailable with red boxes error messages visible and does not allow optimal navigation. The technical teams are working on restoring full service as quickly as possible. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66. We apologize for any inconvenience this may cause. myCFMportal Team.

myCFM Portals

Service Disruption

0

Upcoming Maintenances

3

Incidents Last 30 Days

History (Last 7 days)

Planned release activity for Fleet & Asset Management & Engine Profile Widget Planned Maintenance

Description

Due to a planned release activity, Fleet & Asset Management & Engine Profile widget users may experience minimal to zero impact during the release window.


Components

myCFM Portals


Locations

Engine Profile, Fleet And Asset Management


Schedule

July 22, 2026 06:30 - July 22, 2026 07:30 UTC


July 22, 2026 06:30 UTC
UPDATE

Scheduled maintenance is starting.

July 22, 2026 07:30 UTC
UPDATE

Scheduled maintenance is complete.
Maintenance myCFMportal potential disruptionsPlanned Maintenance

Description

Due to scheduled maintenance, users should expect intermittent slowness and/or inaccessibility of myCFM Portal . These disruptions will not be experienced during the entire time window. If you have an AOG or Imminent AOG inquiry during this time, please send call Customer Support Center at +33 1 64 14 88 66. In order to organize this maintenance time as well as possible, please consult the FAQ article dedicated with all the necessary informations for a limited service: https://helpcenter.mycfmportal.com/myCFMSAFAQ/s/article/Planned-outage-Informations-for-a-limited-service We apologize for any inconvenience this may cause, myCFM Portal Team


Components

myCFM Portals


Locations

Alerts, Ask CFM, Cases, CNR, Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), e-Account (via Links), Engine Profile, Engine Wash Analytics, Fleet And Asset Management, Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, Warranty Widget (Dual Zone)


Schedule

July 18, 2026 20:00 - July 18, 2026 22:00 UTC


July 18, 2026 20:00 UTC
UPDATE

Scheduled maintenance is starting.

July 18, 2026 22:00 UTC
UPDATE

Scheduled maintenance is complete.
Search function on the ASK CFM inquiries may experience disruptionsPartial Service Disruption

Incident Status

Partial Service Disruption


Components

myCFM Portals


Locations

Ask CFM



July 3, 2026 14:20 UTC
IDENTIFIED

We would like to inform you that due to a planned maintenance activity, the Search function on the ASK CFM inquiries may experience disruptions or become temporarily unavailable starting this afternoon and lasting until Tuesday evening. During this period, users may encounter degraded performance, intermittent access issues of the search capability. All other portal functionalities will remain available and operational. We understand the importance of this feature in your daily activities and sincerely apologize for any inconvenience this disruption may cause. Our teams are actively working to complete the maintenance as efficiently as possible and to restore full service at the earliest opportunity. We appreciate your patience, understanding, and continued cooperation during this maintenance window. Thank you for your understanding.

July 17, 2026 13:50 UTC
RESOLVED

The incident has been resolved.