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Active Incident
This Portal Status page provides details of scheduled maintenance and reported outages of the CFM Customer Portal site, myCFMPortal.com. This is for users who log into mycfmportal.com with an email address. Not all outages are detectable with current monitoring, so if you are experiencing a new issue on the website, please submit an new inquiry via Ask CFM widget. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66.
CML widget unavailableDegraded Performance

Incident Status

Degraded Performance

Components

myCFM Portals

Locations

Commitment Letters (via Links)


June 22, 2026 12:33 UTC
MONITORING

The widget CML is currently unavailable with red boxes error messages visible and does not allow optimal navigation. The technical teams are working on restoring full service as quickly as possible. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66. We apologize for any inconvenience this may cause. myCFMportal Team.

myCFM Portals

Operational

0

Upcoming Maintenances

3

Incidents Last 30 Days

History (Last 7 days)

ASK widget unavailablePlanned Maintenance

Description

The ASK widget will be unavailable due to an upgrade/a system maintenance. If you need to create a CSC case urgently during this time, Please contact Customer Support Center at +33 1 64 14 88 66. We apologize for any inconvenience this may cause. myCFMportal Team,


Components

myCFM Portals


Locations

Ask CFM


Schedule

June 25, 2026 12:30 - June 25, 2026 13:30 UTC


June 25, 2026 13:04 UTC
UPDATE

Maintenance started.

June 25, 2026 13:05 UTC
UPDATE

Maintenance completed. myCFMportal is back to normal.
Maintenance myCFMportal potential disruptionsPlanned Maintenance

Description

Due to scheduled maintenance, users should expect intermittent slowness and/or inaccessibility of myCFM Portal . These disruptions will not be experienced during the entire time window. If you have an AOG or Imminent AOG inquiry during this time, please send call Customer Support Center at +33 1 64 14 88 66. In order to organize this maintenance time as well as possible, please consult the FAQ article dedicated with all the necessary informations for a limited service: https://helpcenter.mycfmportal.com/myCFMSAFAQ/s/article/Planned-outage-Informations-for-a-limited-service We apologize for any inconvenience this may cause, myCFM Portal Team


Components

myCFM Portals


Locations

Alerts, Ask CFM, Cases, CNR, Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), e-Account (via Links), Engine Profile, Engine Wash Analytics, Fleet & Asset Management, Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, Warranty Widget (Dual Zone)


Schedule

June 24, 2026 03:00 - June 24, 2026 16:00 UTC


June 24, 2026 03:00 UTC
UPDATE

Scheduled maintenance is starting.

June 24, 2026 08:11 UTC
UPDATE

Maintenance completed. myCFMportal is back to normal.

June 24, 2026 08:11 UTC
UPDATE

Maintenance completed. myCFMportal is back to normal.
ASK widget unstable/unavailableOperational

Incident Status

Operational


Components

myCFM Portals


Locations

Ask CFM



June 23, 2026 10:45 UTC
INVESTIGATING

ASK widget is currently unstable with red boxes error messages visible and does not allow optimal navigation. If you need to create a CSC case urgently during this time, please call +33 1 64 14 88 66. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team

June 23, 2026 10:56 UTC
IDENTIFIED

Update.

June 23, 2026 11:31 UTC
RESOLVED

The issue has been resolved. Full service is back to normal. Our sincere apologies for any inconvenience caused. myCFM Portal team