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Active Incident
This Portal Status page provides details of scheduled maintenance and reported outages of the CFM Customer Portal site, myCFMPortal.com. This is for users who log into mycfmportal.com with an email address. Not all outages are detectable with current monitoring, so if you are experiencing a new issue on the website, please submit an new inquiry via Ask CFM widget. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66.
ASKCFM – Unable to Send with AttachmentsDegraded Performance

Incident Status

Degraded Performance

Components

myCFM Portals

Locations

Ask CFM


September 9, 2026 07:00 UTC
IDENTIFIED

Dear Customers, Due to an ongoing incident affecting the stability of the attachment functionality, we kindly ask you not to include any attachments when creating new requests for the time being. If you need to provide supporting documents, please attach them only by replying to the acknowledgment email you receive after submitting your request. If you need to create a CSC case urgently during this time, please call +33 1 64 14 88 66. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team

myCFM Portals

Operational

0

Upcoming Maintenances

6

Incidents Last 30 Days

History (Last 7 days)

ASK widget unstableService Disruption

Incident Status

Service Disruption


Components

myCFM Portals


Locations

Ask CFM



September 25, 2026 05:22 UTC
INVESTIGATING

ASK widget is currently unstable and does not allow optimal navigation. If you encounter any difficulties creating an urgent inquiry during this period, please call +33 1 64 14 88 66. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team

September 28, 2026 13:20 UTC
RESOLVED

Incident is now resolved.
WARRANTY widget unavailableService Disruption

Incident Status

Service Disruption


Components

myCFM Portals


Locations

Warranty APP, Warranty Widget (Dual Zone)



September 28, 2026 08:27 UTC
INVESTIGATING

The widget WARRANTY is currently unavailable with red boxes error messages visible and does not allow optimal navigation. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team.

September 28, 2026 11:03 UTC
RESOLVED

Issue is now Resolved.
MyDownload widget unavailableOperational

Incident Status

Operational


Components

myCFM Portals


Locations

myDownload



September 22, 2026 07:13 UTC
IDENTIFIED

The widget MyDownload is currently unavailable with red boxes error messages visible and does not allow optimal navigation. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team.

September 22, 2026 07:15 UTC
IDENTIFIED

The widget MyDownload is currently unavailable with red boxes error messages visible and does not allow optimal navigation. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team.

September 22, 2026 07:44 UTC
RESOLVED

Incident is now resolved.