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Active Incident
This Portal Status page provides details of scheduled maintenance and reported outages of the CFM Customer Portal site, myCFMPortal.com. This is for users who log into mycfmportal.com with an email address. Not all outages are detectable with current monitoring, so if you are experiencing a new issue on the website, please submit an new inquiry via Ask CFM widget. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66.
ASKCFM – Unable to Send with AttachmentsDegraded Performance

Incident Status

Degraded Performance

Components

myCFM Portals

Locations

Ask CFM


September 9, 2026 07:00 UTC
IDENTIFIED

Dear Customers, Due to an ongoing incident affecting the stability of the attachment functionality, we kindly ask you not to include any attachments when creating new requests for the time being. If you need to provide supporting documents, please attach them only by replying to the acknowledgment email you receive after submitting your request. If you need to create a CSC case urgently during this time, please call +33 1 64 14 88 66. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team

myCFM Portals

Operational

2

Upcoming Maintenances

3

Incidents Last 30 Days

Scheduled Maintenance

Maintenance E-SPS, myDownload and myTechpub potential disruptionsPlanned Maintenance

Schedule

September 17, 2026 10:00 - 10:30 UTC

Components

myCFM Portals

Locations

myDownload, myTechPub, Spare Parts Sales (via Links)

Description

Due to scheduled maintenance, users should expect intermittent slowness and/or inaccessibility of E-SPS, myDownload and myTechpub . These disruptions will not be experienced during the entire time window. We apologize for any inconvenience this may cause, myCFM Portal Team
Planned release activity for Portals - Fleet & Asset Management & Engine ProfilePlanned Maintenance

Schedule

September 18, 2026 05:00 - 06:00 UTC

Components

myCFM Portals

Locations

Engine Profile, Fleet And Asset Management

Description

As part of a planned release, Fleet & Asset Management & Engine Profile users may experience minimal or no disruption during the scheduled release window.

History (Last 7 days)

ASK widget unavailablePlanned Maintenance

Description

Dear Valued Customer, Please be advised that the ASK CFM application will be unavailable on Wednesday, September 16, from 19:00 to 23:30 (UTC+2) due to scheduled maintenance activities aimed at ensuring the continued reliability and performance of our services. During this period, access to the application will not be possible. For any AOG (Aircraft on Ground) situation occurring during the maintenance window, please use the dedicated emergency form available at the following address: https://forms.cloud.microsoft/e/WZu8H2tWFN We sincerely apologize for any inconvenience this temporary service interruption may cause and appreciate your understanding and cooperation as we carry out these essential maintenance operations. Kind regards.


Components

myCFM Portals


Locations

Ask CFM


Schedule

September 16, 2026 17:00 - September 16, 2026 21:30 UTC


September 16, 2026 17:00 UTC
UPDATE

Scheduled maintenance is starting.

September 16, 2026 21:30 UTC
UPDATE

Scheduled maintenance is complete.
Warranty widget unavailableService Disruption

Incident Status

Service Disruption


Components

myCFM Portals


Locations

Warranty APP



September 14, 2026 08:11 UTC
INVESTIGATING

The Warranty widget is currently unavailable with red boxes error messages visible and does not allow optimal navigation. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team.

September 14, 2026 09:59 UTC
RESOLVED

The issue has been resolved. Full service is back to normal. Our sincere apologies for any inconvenience caused. myCFM Portal team
ASK CFM : Notice Regarding Case ReopeningDegraded Performance

Incident Status

Degraded Performance


Components

myCFM Portals


Locations

Ask CFM



September 9, 2026 07:19 UTC
IDENTIFIED

Dear all, Due to a current incident, the ASK CFM case reopening functionality is temporarily unavailable. Until further notice, if you need to reopen a case, please do so by replying via email at cfm.csc@safrangroup.com and clearly referencing the corresponding Chrono ID in your message. If you need to create a CSC case urgently during this time, please call +33 1 64 14 88 66. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team

September 11, 2026 08:13 UTC
RESOLVED

Incident is now resolved.
ASK widget unavailablePlanned Maintenance

Description

Please be advised that a corrective maintenance operation is scheduled for Friday, September 11, from 08:00 to 08:30 AM (CET). The purpose of this maintenance is to address the following known issues: Requests blocked un Draft status impacting the ability to update or send a request saved in as Draft. Case reopening functionality currently affecting the ability to reopen cases within ASK. During the maintenance window, some service disruptions or temporary unavailability may be experienced. If you need to create a CSC case urgently during this time, Please contact Customer Support Center at +33 1 64 14 88 66. We apologize for any inconvenience this may cause. myCFMportal Team,


Components

myCFM Portals


Locations

Ask CFM


Schedule

September 11, 2026 06:00 - September 11, 2026 06:30 UTC


September 11, 2026 06:00 UTC
UPDATE

Scheduled maintenance is starting.

September 11, 2026 06:30 UTC
UPDATE

Scheduled maintenance is complete.