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All Systems Operational
This Portal Status page provides details of scheduled maintenance and reported outages of the CFM Customer Portal site, myCFMPortal.com. This is for users who log into mycfmportal.com with an email address. Not all outages are detectable with current monitoring, so if you are experiencing a new issue on the website, please submit an new inquiry via Ask CFM widget. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66.

myCFM Portals

Operational

1

Upcoming Maintenances

4

Incidents Last 30 Days

Scheduled Maintenance

Maintenance myCFMportal potential disruptionsPlanned Maintenance

Schedule

April 9, 2025 08:00 - 09:00 UTC

Components

myCFM Portals

Locations

Alerts, Ask CFM, Cases, CNR, CNR (via Links), Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), Engine Change Submittal (via Links), Engine Profile, e-Account (via Links), Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, e-Warranty (via Links), Warranty Widget (Dual Zone)

Description

Due to scheduled maintenance, users should expect inaccessibility of myCFM Portal . These disruptions will not be experienced during the entire time window. If you have an AOG or Imminent AOG inquiry during this time, please send call Customer Support Center at +33 1 64 14 88 66. In order to organize this maintenance time as well as possible, please consult the FAQ article dedicated with all the necessary informations for a limited service: https://helpcenter.mycfmportal.com/myCFMSAFAQ/s/article/Planned-outage-Informations-for-a-limited-service We apologize for any inconvenience this may cause, myCFM Portal Team

History (Last 7 days)

Maintenance - myCFMportal unacessiblePlanned Maintenance

Description

An important IT maintenance must be performed. In order to organize this maintenance time as well as possible, please consult the FAQ article dedicated to your zone with all the necessary informations for a limited service: https://helpcenter.mycfmportal.com/myCFMSAFAQ/s/article/Planned-outage-Informations-for-a-limited-service Impacts: No access to MyCFMPortal. In order to be able to consult the technical documentation, we recommend to download and install the virtual DVD (offline consultation) prior to scheduled maintenance. We recommend anticipating this action as downloading mayrequires substantial time. You will find below the links to the FAQs in order to download the technical documentation : https://helpcenter.mycfmportal.com/myCFMSAFAQ/s/article/Optimized-download-and-Restart-interrupted-downloads https://helpcenter.mycfmportal.com/myCFMSAFAQ/s/article/myDownload-widget-Overview-and-Searching-SA For AOG situation request during this period, the communication channels will be phone only. • For phone, use the usual phone number : +33 (0)1 64 14 88 66 We apologize for any inconvenience this may cause. myCFMportal Team


Components

myCFM Portals


Locations

Alerts, Ask CFM, Cases, CNR, CNR (via Links), Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), Engine Change Submittal (via Links), Engine Profile, e-Account (via Links), Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, e-Warranty (via Links), Warranty Widget (Dual Zone)


Schedule

March 26, 2025 07:00 - March 26, 2025 13:00 UTC


April 3, 2025 05:53 UTC
[Update] Started

April 3, 2025 05:53 UTC
[Update] finished
MyTechPub About LEAP1A and 1B unavailableService Disruption

Incident Status

Service Disruption


Components

myCFM Portals


Locations

myTechPub



April 1, 2025 07:27 UTC
[Identified] The widget MyTechPub is currently unavailable about the documentation LEAP1A and 1B with a error messages visible. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team.

April 1, 2025 14:29 UTC
[Resolved] The issue has been resolved. Full service is back to normal. Our sincere apologies for any inconvenience caused. myCFM Portal team