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Active Incident
This Portal Status page provides details of scheduled maintenance and reported outages of the CFM Customer Portal site, myCFMPortal.com. This is for users who log into mycfmportal.com with an email address. Not all outages are detectable with current monitoring, so if you are experiencing a new issue on the website, please submit an new inquiry via Ask CFM widget. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66.
Incident on password initialization/renewalPartial Service Disruption

Incident Status

Partial Service Disruption

Components

myCFM Portals

Locations

Alerts, Ask CFM, Cases, CNR, CNR (via Links), Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), Engine Change Submittal (via Links), Engine Profile, e-Account (via Links), Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, e-Warranty (via Links), Warranty Widget (Dual Zone)


June 18, 2025 11:58 UTC
[Investigating] Some customers are currently experiencing a problem with password initialization/renewal. The technical teams are working on restoring full service as quickly as possible. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66. We apologize for any inconvenience this may cause. myCFMportal Team.

myCFM Portals

Operational

0

Upcoming Maintenances

1

Incidents Last 30 Days

History (Last 7 days)

Warranty widget potential disruptions.Planned Maintenance

Description

The widget Warranty will be with potential disruptions due to a system maintenance (red box with error message, disconnection etc.). We apologize for any inconvenience this may cause. myCFMportal Team,


Components

myCFM Portals


Locations

Warranty APP


Schedule

September 15, 2025 07:00 - September 15, 2025 08:00 UTC


September 15, 2025 07:00 UTC
[Update] Scheduled maintenance is starting.

September 15, 2025 08:00 UTC
[Update] Scheduled maintenance is complete.
Maintenance of Portals backend systemPlanned Maintenance

Description

Due to planned maintenance of the backend systems several Portals applications will be inaccessible or have limited data flow during the maintenance window


Components

myCFM Portals


Locations

Alerts, Ask CFM, Cases, CNR, Data Query, Documents, Engine Profile, Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Training, Warranty APP


Schedule

September 11, 2025 05:00 - September 11, 2025 06:00 UTC


September 11, 2025 05:00 UTC
[Update] Scheduled maintenance is starting.

September 11, 2025 06:00 UTC
[Update] Scheduled maintenance is scomplete.
e-Account will be unavailablePlanned Maintenance

Description

e-Account will be unavailable due to a system maintenance. We apologize for any inconvenience this may cause. myCFMportal Team,


Components

myCFM Portals


Locations

e-Account (via Links)


Schedule

September 9, 2025 08:00 - September 9, 2025 10:00 UTC


September 10, 2025 06:22 UTC
[Update] .

September 10, 2025 06:22 UTC
[Update] .