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Active Incident
This Portal Status page provides details of scheduled maintenance and reported outages of the CFM Customer Portal site, myCFMPortal.com. This is for users who log into mycfmportal.com with an email address. Not all outages are detectable with current monitoring, so if you are experiencing a new issue on the website, please submit an new inquiry via Ask CFM widget. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66.
Incident on password initialization/renewalPartial Service Disruption

Incident Status

Partial Service Disruption

Components

myCFM Portals

Locations

Alerts, Ask CFM, Cases, CNR, CNR (via Links), Commitment Letters (via Links), Data Query, Documents, Dynamic Analysis (via Links), Engine Change Submittal (via Links), Engine Profile, e-Account (via Links), Fleet Monitor (via Links), Fleet Monitor X (via Links), Flight Data, Links, Maintenance, myDownload, myTechPub, My Portal Access, NECD, Plotting, Report (via Links), Spare Parts Sales (via Links), Training, Warranty APP, e-Warranty (via Links), Warranty Widget (Dual Zone)


June 18, 2025 11:58 UTC
[Investigating] Some customers are currently experiencing a problem with password initialization/renewal. The technical teams are working on restoring full service as quickly as possible. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66. We apologize for any inconvenience this may cause. myCFMportal Team.

myCFM Portals

Operational

0

Upcoming Maintenances

3

Incidents Last 30 Days

History (Last 7 days)

AskCFM widget(s) unstable/unavailablePartial Service Disruption

Incident Status

Partial Service Disruption


Components

myCFM Portals


Locations

Ask CFM



July 16, 2025 13:42 UTC
[Investigating] The widget(s) is currently unstable/unavailable with red boxes error messages visible and does not allow optimal navigation. The technical teams are working on restoring full service as quickly as possible. If you are unable to access the website or ASK CFM, please contact: CFM Help Desk Please call +33 (0) 1 64 14 88 66. We apologize for any inconvenience this may cause. myCFMportal Team.

July 16, 2025 15:13 UTC
[Identified] ASK widget is currently unstable with red boxes error messages visible and does not allow optimal navigation. If you need to create a CSC case urgently during this time, please email cfm.csc@safrangroup.com and/or call +33 1 64 14 88 66. The technical teams are working on restoring full service as quickly as possible. We apologize for any inconvenience this may cause. myCFMportal Team

July 17, 2025 14:53 UTC
[Resolved] The issue has been resolved. Full service is back to normal. Our sincere apologies for any inconvenience caused. myCFM Portal team